At Magnolia Family Urgent Care in Ocala, FL, our mission is to provide compassionate and high-quality urgent care, primary care, pediatric care, and walk-in medical services. We respect every patient’s rights while also recognizing the responsibilities that help us deliver safe, effective, and timely healthcare. Federal and Florida state law require that all patients be informed of their rights and responsibilities. Below is a comprehensive summary tailored for our patients in Ocala and Marion County.
As a patient at Magnolia Family Urgent Care, you have the right to: 1. Be treated with dignity, courtesy, and respect. 2. Receive care in a safe, respectful environment at our Ocala urgent care clinic. 3. Have your privacy protected under HIPAA and Florida law. 4. Receive care free from neglect, abuse, or harassment. 5. Request religious or spiritual accommodations. 6. Obtain prompt and reasonable responses to questions or concerns. 7. Know the name and role of your care providers. 8. Request interpreter services when needed. 9. Participate fully in healthcare decisions and care planning. 10. Be informed about diagnosis, treatment options, risks, benefits, and alternatives. 11. Receive effective pain management. 12. Accept or refuse treatment as permitted by law. 13. Request or refuse life-prolonging treatments and procedures. 14. Report suspected abuse or neglect with protection under the law. 15. Formulate, review, or revise advance directives (living wills, healthcare surrogates). 16. Access and request amendments to your medical record. 17. Involve family or representatives in decision-making as appropriate. 18. Request information on costs, insurance coverage, and billing before treatment. 19. Receive an itemized and understandable bill. 20. Receive emergency care for urgent medical conditions without discrimination. 21. Know if treatment is experimental and refuse without losing standard care. 22. Voice complaints or grievances without retaliation.
As a patient at Magnolia Family Urgent Care, you are responsible for: 1. Providing accurate and complete information about your health and history. 2. Reporting unexpected changes in your condition promptly. 3. Asking questions if you do not understand your diagnosis or treatment. 4. Following the treatment plan and instructions given by providers. 5. Keeping appointments or notifying the clinic if you cannot attend. 6. Treating staff, providers, and other patients with courtesy and respect. 7. Using civil language and behavior at all times. 8. Understanding the consequences of refusing treatment. 9. Meeting financial obligations promptly for services provided. 10. Following all clinic rules and regulations that affect patient care and safety.
Your satisfaction is important to us. If you have a concern or complaint, please: - Speak directly with
the staff providing your care. - Request to speak with the provider or medical director on duty. -
Escalate unresolved issues to a supervisor or manager. Complaints may also be submitted in writing
to: Magnolia Family Urgent Care – Patient Advocacy Department 1834 SW 1st Ave, Suite 201, Ocala,
FL 34471
Phone: 352-512-9703
Email: myprivacymagnolia@gmail.com
